Delivery and cancellation policy

This is a plain-language summary of how the platform works. Final legal wording must be reviewed and completed by the platform operator.

Delivery

Delivery times are estimates. The delivery fee is shown before you order and is fixed for that order.

Cancellation

You can cancel an order yourself until the restaurant responds. After that, contact support. A restaurant may cancel an order with a reason, for example if an ingredient runs out.

Problems

If your food does not arrive, use Report a problem on the order page. The support team will investigate with the restaurant and rider.